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Complaints & feedback policy

We hope that you will never need to send us a complaint, because we try hard to meet the high standards that we set for ourselves. However, sometimes things go wrong and you may want to make a formal complaint.

You can do this by contacting us via email at info@tlm-ni.org, by calling on 028 9262 9500 or through using the ‘Contact Us’ page on our website or by writing to us at The Leprosy Mission Northern Ireland, Lagan House, 2a Queens Road, Lisburn BT27 4TZ.

We take your feedback very seriously and on receipt of your complaint, we will endeavour to investigate, put things right and learn from the experience. If you are not happy about how we handle your complaint you can take it further by contacting our Board of Trustees (via TLMNI Office) or, depending upon the nature of your complaint, you can also contact one of the following regulators:

Dóchas Code of Conduct on Images and Messages

The Leprosy Mission Northern Ireland is also signatory of the Dóchas Code of Conduct on Images and Messages and commits to applying the Code’s principles for all our communications.

You can find out more about the code and commitments of signatories here: www.dochascode.ie

If you would like further information about our adherence to the code or have any feedback concerns, please contact us.

If you do not feel that you receive an adequate response, then you can follow the Dochas Complaints Mechanism